Support

Email support@murmur-record.app. We read every message.

To help us help you, include your iPhone model, iOS version and Murmur version, and what you expected to happen. If we ask for it, you can attach a diagnostics file from Murmur's Settings. It contains your device model, OS and app versions, error codes and timings. It contains no audio or transcript text.

Getting started

What do I need?

An iPhone with iOS 17 or later, and an OpenAI API key. Create a key at platform.openai.com and set up billing there. The OpenAI API is billed separately from a ChatGPT subscription.

How much does transcription cost?

OpenAI charges your API account based on how much you transcribe. See OpenAI's pricing page for current rates. Murmur does not add a fee and does not include OpenAI usage in Pro.

Where is my API key stored?

In the iPhone Keychain, on this device only. It is not synced to other devices and is sent only to OpenAI.

Troubleshooting

Transcription doesn't start

• Check that you allowed Murmur to send audio to OpenAI. Nothing is sent until you do.
• Use the connection test in Settings to check your API key.
• Make sure your OpenAI account has billing set up and available credit.
• Check your network connection. Recording continues on your phone even if transcription is interrupted.

The live mirror doesn't update

Check that sharing is turned on for the recording and that your phone has a network connection. Text that couldn't be sent is queued on your phone and resent automatically, including when you reopen Murmur.

Live mirror and Pro

What is the live mirror?

It shows your transcript live in a web browser on another device. Pair a browser by scanning its QR code with Murmur. The text is end-to-end encrypted between your phone and the browsers you pair, and readers don't need an account or the app.

What does Pro include?

Pro is a monthly auto-renewing subscription that unlocks the live mirror, with up to 100 hours of sharing per calendar month (UTC). Everything else in Murmur is free. The price for your region is shown in the app before you subscribe.

How do I cancel or manage Pro?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Murmur. Cancel at least 24 hours before the end of the current period to avoid renewal. Pro stays active until the period ends. For refunds, use reportaproblem.apple.com.

I reinstalled Murmur or changed phones

Use Restore Purchases in Murmur's Settings while signed in with the same Apple Account. You'll need to enter your API key again and pair your browsers again, because these are kept only on the original device.

Your data

Does Murmur upload my recordings?

Recordings are saved only on your iPhone. To transcribe, Murmur sends audio directly to OpenAI with your own API key, and only after you allow it. We never receive your audio. Details are in the Privacy Policy.

How do I delete my data?

In Murmur you can delete a single recording, delete only its audio and keep the transcript, or delete all local data. Your API key is removed separately in Settings. To delete data held on our servers for the live mirror or your subscription, email us.

What happens if I delete the app?

Deleting the app removes its recordings and transcripts from your phone, so export anything you want to keep first. iOS may keep Keychain items such as your API key after the app is deleted, so remove the key in Settings before deleting the app.